Returns and Refund Policy

At Seasonal Look, operated by Envoy Technology, we are committed to delivering a smooth, secure, and reliable shopping experience.

For the purpose of this policy:

By making a purchase, you agree to follow the return and refund procedures outlined below.

To be eligible for a return:

Items must be unused, unwashed, and in original condition, including all tags, labels, and packaging
All original tags, labels, and packaging must be returned with the product
Products that have been worn, washed, or altered in any way cannot be returned
Return requests must be submitted within 48 hours of delivery via our customer support team
Items failing to meet these criteria may be rejected

Submit Your Request: Email your return request with Order ID and reason to envoytechnology5@gmail.com
Provide Proof: Attach clear photographs for defective, damaged, or incorrect items to expedite processing
Follow Instructions: Once approved, detailed steps for completing the return will be provided

Note: Returns not meeting the above requirements may be declined at our discretion

Returned items are inspected to verify eligibility
You will receive a notification confirming whether the refund is approved or denied
Approved refunds are credited to the original payment method within 5–7 business days
A confirmation email is sent once the refund is successfully processed

If a returned item partially meets return criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.

For faulty, damaged, or incorrect products, submit a return request within 48 hours of delivery
Include clear photos or videos of the issue and email to envoytechnology5@gmail.com for faster resolution

For questions or assistance regarding returns and refunds, contact our support team at envoytechnology5@gmail.com

We value your trust in Seasonal Look and remain committed to providing a smooth, convenient, and satisfying shopping experience.