Grievance Redressal Policy
At Seasonal Look, managed by Envoy Technology, we are dedicated to delivering a transparent, fair, and reliable shopping experience.
For the purpose of this policy:
- “We,” “our,” and “us” refer to Envoy Technology
- “You,” “your,” and “user” refer to customers using our platform
We aim to address all grievances promptly, professionally, and in compliance with applicable laws.
What Constitutes a Grievance
A grievance refers to any complaint, concern, or dissatisfaction related to products or services obtained via our platform. Examples include:
- Defective, damaged, or quality-related products
- Delayed, incorrect, or failed deliveries
- Payment failures or transaction issues
- Challenges with returns, exchanges, or refunds
- Concerns regarding customer support interactions
- Requests for clarification on company policies
How to Submit a Grievance
To submit a grievance, follow these steps:
- Access Help Centre / Contact Page: Navigate to the “Contact Us” section on our website
- Select Category: Choose the category that best fits your issue
- Provide Details: Include your Order ID, a clear description of the problem, and attach supporting documents or images
- Review & Submit: Our support team will evaluate your submission and respond appropriately
Escalation to Grievance Officer
If your grievance remains unresolved or you are dissatisfied with the response:
- Escalate the issue to our Grievance Officer
- The escalation process complies with the Information Technology Act, 2000, and other applicable regulations
- The Grievance Officer ensures a fair and thorough review of escalated complaints
- Contact: Reach the Grievance Officer at envoytechnology5@gmail.com
Grievance Resolution Process
- Acknowledgement: Receive confirmation of grievance receipt within 48 hours via email
- Tracking ID: A unique reference number is provided to monitor progress
- Resolution Timeline: Grievances are generally resolved within 7 working days or as required by law
- Regular Updates: You will receive periodic updates on the status via your registered contact details
Closure of Grievance
A grievance is considered resolved when:
- A satisfactory resolution has been provided by the support team or Grievance Officer
- No response is received from you within a reasonable period after the resolution is communicated
- A final decision has been issued in line with our policies and legal requirements
Contact Information
For assistance, questions, or to submit a grievance, please contact us at envoytechnology5@gmail.com
We remain committed to resolving all concerns promptly, fairly, and transparently.
